Privacy Policy

1. Introduction

Welcome to Hydro Dynamic. We are committed to protecting and respecting your privacy in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.

2. Information We Collect

When you use our website, we may collect and process the following personal data:

• Account Information: When you register for an account, we collect your name, email address, and any other details you provide to create and manage your account.
• Contact Information: If you contact us via email or forms on our website, we may store your contact details and communication history.
• Session & Booking Data: If you book swimming sessions with us, we collect relevant details to manage your booking.
• Website Usage Data: We may collect anonymised data on how you interact with our website, including IP addresses, browser types, and device information, to improve our services.

We do not collect sensitive personal data unless explicitly required for a specific service and with your consent.

3. How We Use Your Information

We only use your data to:

• Provide and manage your account.
• Process bookings and deliver our coaching services.
• Respond to your enquiries.
• Improve website functionality and user experience.
• Send updates related to your account or bookings (you can opt out of marketing emails at any time).

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

• Contractual Obligation: To provide services you have signed up for (e.g., managing your account and bookings).
• Legitimate Interest: To improve our services, respond to enquiries, and enhance user experience.
• Consent: If we ever ask for optional information or marketing preferences, we will seek your consent first.

5. Data Storage & Security

We take appropriate technical and organisational measures to protect your personal data. This includes:

• Secure servers and encrypted databases.
• Restricted access to personal data.
• Regular security updates and compliance reviews.

Your data is stored within the United Kingdom (UK) and European Economic Area (EEA). If we need to store or process data outside these areas, we will ensure that adequate data protection measures are in place.

6. How Long We Keep Your Data

We will retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy:

• Account data is stored for as long as you maintain an account with us.
• Booking records are kept for legal and financial compliance.
• General enquiries are retained for up to 12 months unless required for ongoing service.

Once data is no longer required, we securely delete or anonymise it.

7. Your Rights Under GDPR

Under UK GDPR, you have the following rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can ask us to update or correct any inaccurate information.
• Deletion (“Right to be Forgotten”): You can request deletion of your data, subject to legal and contractual obligations.
• Objection & Restriction: You can request that we stop or limit processing your data in certain situations.
• Data Portability: You can ask to receive your personal data in a structured, commonly used format.

To exercise these rights, please contact us at [Insert Contact Email]. We will respond within one month as required by law.

8. Third-Party Services & Cookies

We may use third-party services (e.g., payment processors, analytics tools) that comply with GDPR. These services may collect data as outlined in their own privacy policies.

Our website may use cookies to enhance user experience. You can manage cookie preferences via your browser settings.

9. Updates to This Privacy Policy

We may update this policy periodically. Any significant changes will be communicated via our website or direct notification.

10. Contact Us

If you have any questions about this policy or how we handle your data, please contact:

📧 Email: swim@hydrodynamicpembs.com
📍 Address: Unit 4, Johnston Business Park, SA62 3PL

If you believe we have not handled your data correctly, you also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.