Terms & Conditions

Please make sure you have read and understood our Terms & Conditions before booking or using our services. You will need to confirm that you have done so before you can make a booking with us. Thank you!

Booking

• All sessions must be booked prior to the lesson/swim.
• All sessions must either be paid before the session, or payment agreed to be taken at the venue.
• Clients are responsible for arriving on time. At busy times we will be unable to accommodate extra time to make up for lateness.
• Refunds will only be offered if Hydro Dynamic are at fault, extreme circumstances will be taken into account on a case-by-case basis.
• Sessions may be cancelled or rearranged, with a minimum of 24 hours notice prior to the lesson start time.
• Sessions booked (individually or with credits) for individuals are non-transferrable and have no cash alternative.
• Swim Only sessions cannot be transferred or converted into lessons, or vice versa.
• Credit Packages up to 10 Credits will be valid for 180 days.
• Credit Packages of 15 Credits or more will be valid for 365 days.
• All coached sessions must be booked via Hydro Dynamic.
• Unacceptable behaviour, abuse or behaviour that either puts anyone at risk will not be tolerated, with the session stopped and no refund offered.
• The Disclaimer Form must be filled out prior to your arrival at the facility.
• The Disclaimer Form only needs to be completed once and we will store this data in line with our Privacy Policy.

Sickness & Injury

• Please do not attend the facility if you have a contagious illness.
• We ask that clients leave at least 48 hours from sickness or diarrhoea before attending the facility.
• You will not be able to enter the pool with any large/deep open wounds, or any cut that is vigorously bleeding.
•  If you have an on going injury please contact us via email so we can asses if it is safe for you to attend the facility. If not, we can re arrange the session.
• If you are unsure about illness, please put your health first and email us, and we can deal with it on a case-by-case basis.

Facility

• For the facility to be used, a member of Hydro Dynamic staff must be present to open and safety check the building.
• The facility will not be available to hire for private coaching outside of Hydro Dynamic.
• Filming for analysis purposes can only be carried out by a Hydro Dynamic staff member.
• Only Hydro Dynamic staff may run sessions in the facility.
• Please report any concerns with the facility to a staff member or email them directly to swim@hydrodynamicpembs.com.

Rights & Images

• All clients will be asked to complete an online disclosure as part of the Disclaime Form, before they arrive at the session.
• Filming and image consent will be part of this and will be split into the following:
  • Consent to film for analysis
  • Only to be used by the coach and client
  • Video or images will be deleted once they have been sent to the client 
• Consent to use videos or images for social media and marketing purposes:
  • These may be used on our social media channels and or any marketing (Website, Flyers, posters etc)
  • Hydro dynamic will own the rights to these images/video

Safeguarding

The safety of everyone, both clients and staff is important to everyone at Hydro Dynamic.

Friendly Fishies Children’s Lessons

• During all children’s swimming lessons, any child attending must be accompanied by a responsible adult.
• The responsible adult must remain on the Hydro Dynamic site at all times.
• If anyone has a concern, they must either report it to the Hydro Dynamic staff member on duty, or report it in writing via email to Craig Nelson or Jade Codd at swim@hydrodynamicpembs.com.

Staff

• Staff must be mindful of best practice at all times.
• Staff should not be left one-on-one with anyone, apart from in the main pool room during lessons/consultations.
• Staff should report any concerns to Craig Nelson or Jade Codd as soon as possible.